Product Usage

Q1. How do I ignite the stove?

It’s very simple. We recommend using fire starters or paper with dry wood. Ignites within 30 seconds.

Q2. Can I use charcoal or alcohol?

We recommend using wood or charcoal. Please do not use liquid fuels for safety reasons.

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Materials & Maintenance

Q1. Is it made of 304 stainless steel? Will it rust?

Yes, it's made of food-grade 304 stainless steel. It's corrosion-resistant and suitable for long-term outdoor use.

Q2. How do I clean the stove after use?

After the stove cools down, clean it with warm water and a soft cloth. Avoid using steel brushes.

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Shipping & Delivery

Q1. Which countries do you ship to? How long does delivery take?

We currently ship to the USA, Australia, New Zealand, and Singapore. Delivery typically takes 7–12 days.

Q2. Is shipping free? Are taxes included?

Some regions enjoy free shipping. Taxes are calculated and shown clearly at checkout.

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Returns & Warranty

Q1. Can I return the product if I don't like it?

Yes, we accept returns within 7 days if the item is unused and in original packaging.

Q2. Who pays for return shipping?

The buyer covers return shipping for non-quality issues. We cover it if the product is defective.

Q3. Is there a warranty? How long does it last?

The main stove is under a 1-year warranty. Accessories are covered for 6 months.

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Accessories & Compatibility

Q1. Can I buy accessories separately?

Yes, all accessories are available for separate purchase. Please check our Accessories section.

Q2. Are accessories compatible across BBQ and fire pit products?

Some accessories are compatible. Please refer to product pages for detailed compatibility info.

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Other Questions

Q1. Do you support wholesale or custom orders?

Yes. Please contact us via email or WhatsApp for wholesale or custom orders.

Q2. Can I request an invoice?

Yes, we provide e-invoices. Please leave a note during checkout or contact our support team.